Overview

To ensure reliable delivery of Clozd emails—including invitations, notifications, reports, and feedback surveys—please follow these instructions to allowlist Clozd domains in your Mimecast email security system.

This article contains the following sections:

• Step-by-step allowlisting instructions

• Additional recommendations

• Questions

Step-by-step allowlisting instructions

1. Log into Mimecast Admin Console

• Visit your organization's Mimecast Admin Console and log in using your administrator credentials.

2. Navigate to Permitted Senders

• From the navigation menu, select Gateway, then click on Policies and choose Permitted Senders.

3. Create a new Permitted Senders policy

• Click New Policy to create a new allowlisting policy.
• In the policy settings, specify the following Clozd domains to be permitted:
  • clozd.com
  • notifications.clozd.com
  • invitations.clozd.com
  • survey.clozd.com
  • salesfeedback.clozd.com

Note: Be sure to include any domains configured for Clozd to send emails on your behalf.

4. Apply the policy

• Choose the scope of the policy, selecting the relevant users, groups, or your entire organization as needed.
• Set the policy to Permit and confirm all settings.

5. Save and deploy

• After reviewing your settings, save and deploy the new policy.
• Verify that the policy is active in your policies list.

Additional recommendations

• Check held messages:
  • Regularly check your Mimecast held messages folder to release any Clozd emails that may have been incorrectly quarantined.
• Exclusion from URL protection (optional):
  • If your organization uses Mimecast’s URL Protection, consider excluding Clozd domains from link rewriting or scanning to prevent any deliverability issues.

Questions?

If you’d like assistance or want to test your allowlisting configuration, please email support@clozd.com or contact your Clozd program manager directly.