To ensure reliable delivery of Clozd emails—including invitations, notifications, reports, and feedback surveys—please follow these instructions to allowlist Clozd domains in your Mimecast email security system.
Step-by-Step Allowlisting Instructions
1. Log into Mimecast Admin Console
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Visit your organization's Mimecast Admin Console and log in using your administrator credentials.
2. Navigate to Permitted Senders
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From the navigation menu, select "Gateway", then click on "Policies", and choose "Permitted Senders".
3. Create a New Permitted Senders Policy
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Click "New Policy" to create a new allowlisting policy.
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In the policy settings, specify the following Clozd domains to be permitted:
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clozd.com -
notifications.clozd.com -
invitations.clozd.com -
survey.clozd.com -
salesfeedback.clozd.com
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4. Apply the Policy
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Choose the scope of the policy, selecting the relevant users, groups, or your entire organization as needed.
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Set the policy to "Permit" and confirm all settings.
5. Save and Deploy
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After reviewing your settings, save and deploy the new policy.
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Verify that the policy is active in your policies list.
Additional Recommendations
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Check Held Messages:
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Regularly check your Mimecast held messages folder to release any Clozd emails that may have been incorrectly quarantined.
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Exclusion from URL Protection (Optional):
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If your organization uses Mimecast’s URL Protection, consider excluding Clozd domains from link rewriting or scanning to prevent any deliverability issues.
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Need Further Assistance?
If you'd like assistance or to test your allowlisting configuration:
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Email: support@clozd.com
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Contact your Clozd Program Manager directly.
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