Allowlisting Clozd in Proofpoint

Follow these steps to allowlist Clozd email domains in your Proofpoint email security system. This helps ensure reliable delivery of emails from Clozd, such as contributor invitations, interview notifications, reports, and feedback surveys.

Step-by-Step Allowlisting Instructions

1. Log into Proofpoint Admin Console

• Navigate to your organization's Proofpoint Admin Console and log in using your administrator credentials.

2. Navigate to Allow List Settings

• Once logged in, select either "Global Settings", "Security Policies", or "Protection", depending on your Proofpoint version.

3. Locate Allowlist Options

• Within the selected section, look for options labeled:

  • "Sender Filtering"

  • "Allow Lists"

  • "Safe Senders"

  • "IP Filtering" (if you're specifically allowlisting IP addresses)

4. Add Clozd Domains

• In the allowlist or sender filtering section, add the following domains:

  • clozd.com

  • notifications.clozd.com

  • invitations.clozd.com

  • survey.clozd.com

  • salesfeedback.clozd.com

You may need to enter each domain individually, depending on your Proofpoint setup.

5. Save and Apply Changes

• After adding the Clozd domains, save your changes. Ensure the new allowlist entries are active and applied to the appropriate user groups or policies within your organization.

Additional Recommendations

• Release Quarantined Messages:

  • Check your spam or quarantine folder within Proofpoint.

  • Release any messages from Clozd and mark them as safe.

• Post-Delivery Scanning:

  • If your organization uses Proofpoint's URL defense or other post-delivery scanning features, consider excluding Clozd domains from link rewriting or URL inspection to prevent deliverability issues.

Need Further Assistance?

If you require additional support or want to confirm your setup with a test email, please reach out to us:

• Email: support@clozd.com

• Contact your Clozd Program Manager directly.