Safelist an Email Address in an Email Client
Overview#
This article will show you how to safelist an email address in different email clients. The email clients are as follows:
- WebMail
- AOL (version 9.0 or higher)
- AOL 8.0
- AOL 7.0
- For 2003, 2007 and Express—without an example email address in your inbox
- For 2003, 2007 and Express—with an example email address in your inbox
- For 2003, 2007 and Express—to safelist an entire domain
- For 2010
- For 2013
- Express
- Outlook.com
AOL#
WebMail#
- Open the email and click on the sender's name and email address.
- Click Add Contact in the window that appears.

- Enter any additional information.
- Click Add Contact.

AOL (version 9.0 or higher)#
- Copy the From address from the latest email (or you can copy the addresses listed above).
- In the pop-up box, select Add.
- Paste the copied address/type the address required in the Other email field.
- Make the newly added address the Primary email address by checking the checkbox.
- Select Save.
AOL 8.0#
- Select Mail in the menu on the top of the screen.
- Select Mail Controls.
- Select Next from the Mail Control Screen displayed.
- Select Customize Mail Controls for this Screen Name and click Next.
- (Optional) Select Allow email from all AOL members, email addresses and domains (allows all emails).
- Select Next until the Save button shows up at the bottom.
- Select Save.
AOL 7.0#
- Select Mail in the menu on the top of the screen.
- Select Mail Controls.
- Select Next from the Mail Control Screen.
- Select Customize Mail Controls for this Screen Name and click Next.
- In the exclusion and inclusion parameters, include the domain xxxxx.com (replace the xxxxx with the domain name).
For additional help with safelisting email addresses in AOL, please see AOL's support.
AT&T Web Email#
- Open your mailbox.
- Select Options on the top right hand side > Mail Options > Filters > Add Filter.
- Select Filters.
- Click Add Filter.
- In the top row, labeled From Header, select contains from the pull-down menu. Enter the address in the text box next to the pull-down menu.
Example: You can either give a specific email address or use @xxxxx.com or *xxxxx.com to safelist the domain (replace the xxxxx with the domain name). - Move down to the bottom where there is the option Move the message to. Select Inbox from the drop-down menu.
- Select the Add Filter button once again.
For additional help with safelisting email addresses in AT&T, please see AT&T's support.
Comcast SmartZone / Xfinity#
- Click Address Book.
- Click New and choose New Contact.
- Add the email address and any additional information.
- Click Save.
For additional help with safelisting email addresses in Comcast SmartZone, please see Xfinity's support.
Cox.net Email#
Cox mail is transitioning to Yahoo—see the Yahoo instructions as needed.
- Go to WebMail Inbox window.
- Click Preferences.
- Under General Email Preferences, click Blocked Senders.
- Type in the sender or domain you wish to allow in the Exceptions List.
- Click Add.
- Click Save.
For additional help with safelisting email addresses in Cox, please see Cox's support.
EarthLink#
- Open the Address Book.
- Click Add.
- Enter your contact's domain.
- Click Save.
For additional help with safelisting email addresses in Earthlink emails, please see Earthlink's support.
Entourage#
- Open the email.
- Right-click the sender's email address.
- Select Add to Address Book in the shortcut menu.
- Verify the sender's contact details.
- Click Save.
For additional help with safelisting email addresses in Entourage emails, please see Microsoft's support.
Gmail#
To ensure that you receive emails in your inbox, you can add the email address to your contact list.
- Open an email from the sender you want to save and place your cursor over the sender's profile icon.
- Click More info.
- In the panel that expands, click the Add to contacts icon.

For additional help with safelisting email addresses or controlling who's saved as a contact in Gmail, please see Gmail's support.
GoDaddy#
- Click Email > Settings > Message Filters.
- Select Allowed List.
- Click Add New.
- Enter in the email address you want to safelist.
- Click OK.
For additional help with safelisting email addresses and using message filters in GoDaddy, please see GoDaddy's support.
MacMail#
- Open the email.
- Ctrl-click the sender's email address and select Open in Address Book.
- Verify the sender's contact details.
- Click Save.
For additional help with safelisting email addresses in MacMail, please see Apple's support.
MSN#
- Select Settings: Email | Junk e-mail (bottom left, just above Calendar).
- From the e-mail settings screen, select Junk E-mail Guard.
- Select Safe List.
Example: You can either enter a specific email address or use *xxxxx.com or @xxxxx.com to safelist the domain (replace the xxxxx with the domain name). - Select Add.
For additional help with safelisting email addresses in MSN, please see Microsoft's support.
Mozilla Thunderbird#
- Check if your contact's email is in your junk folder, right-click on the email and choose Mark As Not Junk.
- Click Address Book.
- Make sure that the Personal Address Book is highlighted.
- Click New Card—the New Card window will display.
- Under the Contact tab, copy your contact's From address and paste them into the email dialog box.
- Click OK.
For additional help with safelisting email addresses in Thunderbird, please see Mozilla's support.
Outlook#
For 2003, 2007 and Express—without an example email address in your inbox#
- Select Actions from the toolbar at the top of the screen.
- Select Junk E-mail.
- Select Junk E-mail Options...
- Click the Safe Sender tab.
- Click Add.
- Type in the email address you wish to add to your safe sender list.
- Click OK.
For 2003, 2007 and Express—with an example email address in your inbox#
- Open the email.
- In the Toolbar options at the top, click the Safe Lists drop-down.
Note: This is located in the Junk Email section. - Select Add sender to Address book.
- Click OK.
For 2003, 2007 and Express—to safelist an entire domain#
- Open the email.
- In the toolbar options at the top, click the Safe Lists drop-down.
Note: This is located in the Junk Email section. - Select Add Sender's Domain (@example.com) to the Safe Senders List.
- Click OK.
For 2010#
- In Outlook, go to the Home tab.
- Click the Junk button.
- Choose Junk E-Mail Options from the drop-down list.
- Go to the Safe Senders tab.
- Click Add...
- Type in either the email address or the domain name you wish to add.
- Click OK.
- Click Apply.
For 2013#
- In Outlook, go to the Home tab.
- Click Junk > Junk Email Options.
- Select the Safe Senders tab and click Add.
- In the add address or domain box, enter the email address or the domain name you want to safelist.
- Click OK and close the window.
Express#
- In Outlook, go to the Tools menu.
- Select Address Book.
- Click New and select New Contact from the drop-down menu.
- Type in email address and include any details you want.
- Click OK.
Outlook.com#
- Open the email, and then click the three dots and click Add to Safe senders.

- Click OK.

For additional help with safelisting email addresses in different versions of Outlook, please see Microsoft's support.
Road Runner Webmail#
Adding an email address to the safe sender list will add the email to your inbox and future emails will be delivered to the inbox.
- Open your Road Runner mailbox.
- Open your Junk Mail folder.
- Select the email that includes the e-mail address you would like to add as a safe sender.
- Click Mark as Not Spam.
For additional help with safelisting email addresses in Road Runner, please see Road Runner's support.
Verizon#
- Open your Inbox.
- Click Options.
- Click Block Senders.
- Locate the Safe List.
- Enter your contact's domain.
- Click OK.
For additional help with safelisting email addresses in Verizon, please see Verizon's support.
Windstream#
- Click the Settings tab.
- Click Messages.
- Click Allow and Block Messages.
- Select Advanced Block Senders.
- In the Allowed Senders and Domains area, type the senders and domains you want to allow.
- Click OK.
For additional help with safelisting email addresses in Windstream, please see Windsteam's support.
Yahoo#
In Yahoo Mail, your contacts list is your safelist. To add the From Address to your Yahoo Contacts:
- Open your Yahoo mailbox and click the address book icon in the right-side panel. When you roll your mouse over it, it will say Contacts.

- Click Add a New Contact.

- Fill in the fields of your Contact.
- Click Save.

For additional help with safelisting email addresses in Yahoo, please see Yahoo's support.